1. Who is Mazzurco? Mazzurco is an online store offering stylish and functional bags, backpacks, and accessories. We focus on providing high-quality, practical products designed to complement your lifestyle.
2. What payment methods do you accept? We currently accept Visa and MasterCard. All transactions are processed securely.
3. Where do you deliver? We deliver across the United Kingdom. Please note, delivery times may vary based on location.
4. How much does shipping cost? Shipping costs a flat rate of £9.99 for all orders. Delivery times typically range from 7 to 14 business days. Once your order is dispatched, you’ll receive a notification with your tracking number.
5. What is your return policy? You can return items within 30 days of purchase. Products must be in new, unused condition with original tags and packaging. For defective or damaged items, contact us to arrange a refund or exchange.
Return Process:
We’ll process your refund within 14 days of receiving the returned item.
Email us at info@mazzurco.co.uk to request a Return Merchandise Authorization (RMA) number.
Securely package your item and include proof of purchase.
Send your return to the address provided in your RMA email.
6. Can I cancel my order? Yes, you can cancel your order within 14 days of placement, provided the item hasn’t been shipped. To cancel your order, email info@mazzurco.co.uk. Refunds for cancellations will be processed within 14 days.
7. Do you use cookies on your website? Yes, we use cookies to improve your browsing experience, including essential cookies for site functionality and tracking cookies for analytics and advertising. You can manage your cookie preferences via the Cookie Consent Manager on our website.
8. Is my personal information safe with Mazzurco? Yes, we comply with UK GDPR regulations and prioritize your privacy. We collect only the necessary personal data to process your orders and improve our services. For detailed information, review our Privacy Policy.
9. What happens if my order is delayed or lost? If your order is delayed, we will notify you and provide a revised delivery estimate. For lost or damaged items, please contact us to arrange a replacement or refund.
